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McCoy says the airport will ask all interested shuttle services to submit applications this summer, and the airport could have just one or two companies by early next year. But Baker cites a 1998 airport-funded study that found that SFO has one of the most efficient and affordable shuttle service operations in the world, and says the complaints McCoy cites are limited to the airport and do not reflect overall service.
In fact, many city concierges say it's critical to have a variety of choices for hotel guests, who frequently order a shuttle van at the last minute. Holiday Inn Golden Gateway concierge Aida McGeachin says SuperShuttle has too many layers of bureaucracy. When she calls to arrange a pickup, she gets a recording and often has to wait on hold. When she finally speaks to someone, they have to coordinate with local dispatchers."That's why I use Quake City so much; when I call, somebody answers," says McGeachin, who uses three companies, including SuperShuttle. "I just don't understand why the airport would deprive someone of a living when they are doing such a good job and providing such a good service."